Our complaints policy
At the Academy of Ancient Music, we take complaints seriously. We seek to ensure that complaints are:
- listened to and investigated thoroughly
- acknowledged speedily and recorded
- dealt with in an appropriate, fair and timely manner
- learned from.
We make it easy for members of the public to make a complaint via our website, by phone, or in writing. We will acknowledge all complaints within three working days and arrange a full response within 10 working days.
How to make a complaint:
If you would like to make a complaint to the Academy of Ancient Music, please fill out our online complaints form.
Alternatively, you can call +44 (0)1223 301509 or write to us at:
Academy of Ancient Music
Cherry Trees Centre
St Matthew’s Street
If you are dissatisfied with our response, you can contact the Charity Commission on 0845 300 0218 or via www.charitycommission.gov.uk.
The Fundraising Regulator and the Academy of Ancient Music
We are a member of the Fundraising Regulator (FR). The FR is the body for self-regulation of fundraising in the UK. The FR scheme is open to all fundraising organisations. As a member of the FR, the Academy of Ancient Music agrees to adhere to the highest standards of good practice with our fundraising and a Fundraising Promise. You can read the Fundraising Promise on the FR website. If you believe the Academy of Ancient Music has breached the Fundraising Regulator’s Code of Fundraising Practice you can, if you wish, make a complaint directly to the Fundraising Regulator. Follow this link https://www.fundraisingregulator.org.uk/complaints/make-complaint, write to Fundraising Regulator, 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH or telephone 0300 999 3407.
Date of policy: April 2021