Terms & conditions

Privacy policy

We are committed to protecting your privacy. We do not store credit card details nor do we share customer details with any third parties. We will only use information that we collect about you in a lawful manner, in accordance with the Data Protection Act of 1998. Personal information is held securely in accordance with our internal security policy and the law. All sensitive information is restricted to employees that have a legitimate need to view such information. All information is discarded securely and irreversibly unless you have given us your specific consent to hold this information on our records. In the case of ordering an AAM Records CD, we will pass on your address to Select Music & Video Distribution for the sole use of posting the CD on to you. You have the right to check the information we hold about you and to require us to delete it at any time.

If you have any questions, pleased contact us via info@aam.co.uk or phone 01223 301 509.

Refund policy

We will replace all items which are defective or faulty. Please double check that a CD is faulty before returning it. To return a faulty CD please give full details of the problem and return the AAM invoice and faulty part (e.g. one CD from a set), securely packaged, to the address below. You do not need to return the CD case or booklet. All CDs will be checked for faults before a replacement is sent out to you.

If a booklet or case is faulty please contact us via info@aam.co.uk or phone 01223 301 509 with details of the recording and a description of the problem. We will send you a replacement once you notify us of your postal address.

Cancellations

Any order can be cancelled if you contact us within five days of receipt of an item, providing the shrink-wrap layer enclosing the item has not been damaged or unsealed. A refund will be made for the cost of the item but not for any expenses incurred when returning the item within five days of receipt. Please include the reason for return and send it (securely packaged) to:

Academy of Ancient Music
11b King's Parade
Cambridge
CB2 1SJ
United Kingdom